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If the audio is too loud/distorted, do the following:

1. Firstly, ensure the mic is positioned correctly. If it’s too close, this can distort and reduce audio quality. The mic should be at least 6 inches away from the mouth (distance between your thumb and pinky finger on an open hand). If you’re using a lapel/clip mic, it should be clipped at chest height, not below the chin. After making these changes, perform a quick sound test and see if this improves audio quality. If not, proceed to the next step.
2. If you have not recently changed your microphone/mixer, you can skip to step 3. If you have, this can sometimes affect audio quality. Depending on the output being used by the Transmitter on your mixer, you may be able to slightly decrease the volume level for better audio quality (be sure not to adjust the microphone “gain” by mistake). IMPORTANT: We STRONGLY recommend taking some clear pictures of the current mixer layout before making any changes. If you’re unsure, or you’d like any further guidance during this process, you can contact us using the WhatsApp chat bubble below and we’d be happy to assist. If adjusting the volume level doesn’t improve the audio, your mixer output does not have a volume control, or you’re unsure at all, proceed to the next step.
3. The last option is for us to remotely connect to your Transmitter device and adjust the audio settings on the Transmitter software. To get in touch, click the WhatsApp chat bubble below.

If none of the above steps are successful, we will discuss further steps.

If the audio is too quiet, do the following:

1. Firstly, ensure the mic is positioned correctly – if it’s too far, it won’t pick up enough sound. The mic should be about 6 inches away from the mouth (distance between your thumb and pinky finger on an open hand). If you’re using a lapel/clip mic, it should be clipped at chest height. After making these changes, perform a quick sound test and see if this improves audio quality. If not, proceed to the next step.
2. If you have not recently changed your microphone/mixer, you can skip to step 3. If you have, this can sometimes affect audio quality. Depending on the output being used by the Transmitter on your mixer, you may be able to slightly increase the volume level for better audio quality (be sure not to adjust the microphone “gain” by mistake). IMPORTANT: We STRONGLY recommend taking some clear pictures of the current mixer layout before making any changes. If you’re unsure, or you’d like any further guidance during this process, you can contact us using the WhatsApp chat bubble below and we’d be happy to assist. If adjusting the volume level doesn’t improve the audio, your mixer output does not have a volume control, or you’re unsure at all, proceed to the next step.
3. The last option is for us to remotely connect to your Transmitter device and adjust the audio settings on the Transmitter software. To get in touch, click the WhatsApp chat bubble below.

If none of the above steps are successful, we will discuss further steps.

Firstly, check the model number on the top of your device starting (it starts with “MMT”) and follow the steps for your specific model below.

MMT-01 v2 (see below for other models):

1. Go to the transmitter device in the masjid and check the switch is on at the power socket – a red light on the front of the device indicates power on. If it’s already on, proceed to the next step.
2. Now, try rebooting the device by double-pressing the “POWER” button at the back. Wait 1 minute, then turn on your audio system as usual and play some audio into the microphone as a test. If it doesn’t work, proceed to the next step.
3. Check all cables (power, internet, audio) are still firmly connected to the device. To be sure, you can disconnect and reconnect each cable. If you find one of the cables disconnected, reconnect it and repeat step 2. If it still doesn’t work, proceed to step 4.
4. Using a PC/Smartphone search something on Google to check your WiFi is working. If it is, unplug the WiFi router for 30 seconds, then turn it back on. Once the WiFi router is fully online again (test with Google), repeat step 2.

If the above steps don’t resolve the issue, click the WhatsApp chat bubble below to get in touch.

MMT-01:

1. Go to the transmitter device in the masjid and check the switch is on at the power socket – a red light inside the device indicates power on. If it’s already on, proceed to the next step.
2. Now, try rebooting the device by turning the power switch off and on. Wait 1 minute, then turn on your audio system as usual and play some audio into the microphone as a test. If it doesn’t work, proceed to the next step.
3. Check all cables (power, internet, audio) are still firmly connected to the device. To be sure, you can disconnect and reconnect each cable. If you find one of the cables disconnected, reconnect it and repeat step 2. If it still doesn’t work, proceed to step 4.
4. Using a PC/Smartphone search something on Google to check your WiFi is working. If it is, unplug the WiFi router for 30 seconds, then turn it back on. Once the WiFi router is fully online again (test with Google), repeat step 2.

If the above steps don’t resolve the issue, click the WhatsApp chat bubble below to get in touch.

This can happen for several reasons, including an incorrect password, weak signal, incompatible frequency band and some others. Please follow the steps below to troubleshoot:

1. First, try power-cycling your router. Start by turning off your receiver completely using the ON/OFF switch at the back of the device.
2. Then turn off your WiFi router, unplug it for 30 seconds, and turn it back on. Once the WiFi is fully online (check with Google), turn the receiver back on.
3. Now make sure you are using the correct password. You can check this on the router label, or in the router’s admin settings (contact your ISP if you are unsure or have forgotten your password).
4. Go to “Settings>Change Your WiFi Network”. If your WiFi network appears multiple times on the list, try connecting with each of them individually. If you get “Connection failed” every time, move to the next step.
5. Now try connecting to a mobile hotspot as a temporary test to see if the device is capable of connecting to a network. If it works, then move to the next step.
6. Try changing your password to a more simple password e.g.”qwerty123″ (you can change it again later). If it works now, then it could be that the device is not accepting a particular character in your password.
7. If any/all of the above steps fail, get in touch with us via WhatsApp and we’ll discuss the next steps.

Not to worry. Provided the masjid you want to listen to has a digital system fitted, all you need is their live stream URL – you can kindly request this from the masjid themselves. Then you can follow the steps in the User Manual and you’ll be listening to your masjid in no time. See below on how to add the URL using your smartphone.

IMPORTANT: Make sure you have the latest firmware version by manually restarting the receiver to trigger any pending updates.

On your device, from the main menu, select “Remote Connect“, then, scan the QR code with your smartphone camera. You’ll be taken to a page where you can remotely manage the Favourites and Added Stations on your device. To add a new station:

1. Click “Add” in the top right of the “Added Stations” section of the page.
2. In the “Name” field, type the name of the masjid you’d like to add.
3. In the “URL” field type/paste the full URL (including “https://”, “.mp3” etc). Click “Save”.
4. On your device, from the main menu, go to “My Added Stations>Added Stations”. You should now see the masjid/station you just added.

If the station does not immediately appear on the device, restart it using the ON/OFF switch and repeat step 4.

IMPORTANT: Make sure you have the latest firmware version by manually restarting the receiver to trigger any pending updates.

Once you have set a Priority Station, your receiver will automatically switch to it when it goes live, even if you are listening to something else. Read on to learn how to set your Priority Station.

On your device, from the main menu, select “Remote Connect“, then, scan the QR code with your smartphone camera. You’ll be taken to a page where you can remotely manage the Favourites and Added Stations on your device.

NOTE: You will get a request for location permissions – click “Allow” (this helps find nearby masjids).

1. At the top of the page, click “Change” below the “Priority Station” heading.
2. If you allowed location permissions, you will now see a list of nearby masjids. Click the “Nearby Stations” dropdown menu to adjust the search radius. If you blocked location permissions, you can still search the name or ID of your masjid in the “Browse Directory” box below.
3. Once you have found your masjid, select it and press “Save” at the bottom of the page.

That’s it! The next time your Priority Station goes live, your receiver will automatically switch to it if you’re listening to something else.

IMPORTANT: Make sure you have the latest firmware version by manually restarting the receiver to trigger any pending updates.

This can be caused by poor WiFi signal reception or network congestion.

A weak signal may result in the audio playback to break up or stop. We recommend moving the device closer to your router if possible. If not, a WiFi range extender or booster could help to improve the signal in that room.

If you have a strong signal and are already close to your router, it may be worth restarting it.

Over time, your router’s hardware/memory resources can become fragmented, resulting in decreased performance. This can result in poor resource allocation for device connections. Restarting or power-cycling the router will reassign the memory and frees up more resources. Use the following steps:

1. Turn off your receiver completely using the ON/OFF switch at the back of the device.
2. Then turn off your WiFi router, unplug it for 30 seconds, and turn it back on.
3. Once the WiFi is fully online (check with Google), turn the receiver back on.

IMPORTANT: Make sure you have the latest firmware version by manually restarting the receiver to trigger any pending updates.

This can be caused by poor WiFi signal reception or network congestion.

A weak signal may result in the “Connecting…” status being displayed on the Playback screen. We recommend moving the device closer to your router if possible. If not, a WiFi range extender or booster could help to improve the signal in that room.

If you have a strong signal and are already close to your router, it may be worth restarting it.

Over time, your router’s hardware/memory resources can become fragmented, resulting in decreased performance. This can result in poor resource allocation for device connections. Restarting or power-cycling the router will reassign the memory and frees up more resources. Use the following steps:

1. Turn off your receiver completely using the ON/OFF switch at the back of the device.
2. Then turn off your WiFi router, unplug it for 30 seconds, and turn it back on.
3. Once the WiFi is fully online (check with Google), turn the receiver back on.

IMPORTANT: Make sure you have the latest firmware version by manually restarting the receiver to trigger any pending updates.

As with any internet live stream, be it audio or video, stream delay is unavoidable as the stream data needs to travel to the host server before reaching your device, unlike a traditional radio signal that is transmitted directly to the receiving device.

Despite this, our Digital Receiver does quite well, as it is directly integrated with our server resulting in a very short delay, typically 2-3 seconds. Of course, this delay will only be noticeable if you can actually hear the live audio source at the same time, which would rarely be the case.

IMPORTANT: Make sure you have the latest firmware version by manually restarting the receiver to trigger any pending updates.

Most smartphones will have a QR/barcode scanner built into the camera app.Open your camera app and point at the QR code. Make sure there are no reflections and let the camera focus on the QR code. You should receive a popup on the screen when the code is detected – press the popup and you will be taken to our product registration form. Once complete, turn the device off and on. Now select “Find MyMasjid” to find your masjid in our directory and start listening live.

First, try with another smartphone if possible. If not, text “ACTIVATE” to the number on the activation card (in the box). You should receive a reply within 24 hrs requesting some information.

This info will be used to activate your device from our side – once activated, you will be notified via text. Your device will typically be activated within 24 hours of providing the requested information.

You can also get in touch via WhatsApp by clicking here.

Firstly, make sure there are no blank fields. Confirm that the serial number you have entered is in the correct format (in ALL CAPS with no spaces). Make sure no fields are blank. If you have confirmed all this, and still nothing happens, try the following:

1. Close/clear the form your phone.

2. Restart your receiver using the ON/OFF switch.

3. Once booted and reconnected to WiFi, select “Find MyMasjid” and you will prompted to scan the QR code again. Before scanning, press the SCROLL/SELECT button on the receiver – this will refresh the QR code.

4. Now scan again and you will be taken to the same form. Fill all fields (leave none blank), then press “Activate Device”. You should receive a pop-up confirming the device has been activated.

If you are still unsuccessful after these steps, text “ACTIVATE” to the number on the activation card (in the box). You should receive a reply within 24 hrs requesting some information. This info will be used to activate your device from our side – once activated, you will be notified via text. Your device will typically be activated within 24 hours of providing the requested information.